Frequently Asked Questions
How do I get in touch with my doctor?
The office phone number is (615) 824-4244. Messages left during the day will be answered by the end of the day. We ask that you call by 3:30PM to give the provider sufficient time to address questions. The same number, 824-4244, will reach the answering service after hours and on weekends and holidays. A provider is on call for our group 24 hours per day, seven days per week. Our providers return calls as soon as possible. After hours, if you have not been called back within the hour, please call again. In the event of a life threatening emegency, go directly to the nearest emergency room or call 911.
How do I get my prescriptions refilled?
Please call your pharmacy for refills. They will contact us. If you contact us directly, please call before 12 Noon to alllow us time to respond. Refills will be processed by the end of the day unless there is a proble or question, in which case the office will call you. If you do not hear from us, check with your pharmacy after 5:30PM. Narcotics and sedatives (pain pills and nerve pills) are not called in after hours or on weekends.
How do I obtain my lab results?
Results of lab work and other tests will be provide via phone or mail as soon as results are available and the providr has reveiwed them. Results can also be viewed on the Patient Portal after the office has talked to yo about the results if you are web enabled. If you have not reveived your lab results in 2 weeks of lab draw, please call our office.
What are the office hours and how do I obtain an appointment?
The office is oopen from 8:30AM to 12:30PM and 1:30PM to 5:00PM Monday through Friday. Blood pressure checks, blood drawing services, and allergy shots are available from 9:00AM to 12:00PM and from 2:00PM to 4:00PM. We work by appointment. If you have an emergency or urgent problem, plese call before coming to the office. This is because some emergency conditions are best treated in settings other than the office. Also, our schedules vaty and we may be out of the office.
How will I be responsible for payment of services?
Unless prior arrangements are made, payment is expected at the time of service for office charges or insurance co-pays. We accept cash, checks and major credit cards. We accept most major insurance plans. Most plans include co-insurance, a deductible and other expenses which must be paid by the patient. There is a $20 charge for returned checks.
Do I need an office visit to fill all medication prescriptions?
If you have not been seen within the last six months, an appointment will be required before any medications are refilled/prescribed. All medications taken for chronic illnesses require regular follow-up visits before they can be filled. In most cases, antibiotics are prescribed only during office visits. We are happy to assist patients with samples when available. However, amounts may be limited in order to provide samples for as many patients as possible.
Will my provider see me if I am hospitalized?
Our providers have referring relationships with the hospitalists programs at Hendersonville Medical Center, Skyline Medical Center, Sumner Medical Center and St. Thomas. Hospitalists are physicians who specialize in the hospital care of patients. Should you require hospitaliztion, our providers will arrange for your admission and care with a hospitalist at the facility that best meets your needs. We will also work with your hospital doctors to coordinate your care after discharge from the hospital. If you should require rehabilitation before returning home our providers visit patients at NHC Helathcare of Hendersonville and NHC Place Sumner.
How should I prepare for my Annual Wellness visit?
Be sure to bring the following information to your appointment: